Terms of Service.

Last updated: 2025 September, 19

Welcome to SO ONO DOUGH. By purchasing from us or using our website, you agree to the following Terms of Service.

1. Orders & Payments

  • All prices are listed in USD and may be subject to Hawai‘i state taxes.

  • Orders are confirmed once payment is received in full.

  • We reserve the right to refuse or cancel an order if payment issues occur.

2. Pickup, Delivery & Shipping

  • Pickup times/locations will be provided at checkout or via confirmation.

  • Delivery/shipping options (if offered) are subject to availability, fees, and timelines.

  • We are not responsible for delays caused by carriers or incorrect information provided by customers.

3. Refunds & Cancellations

  • Due to the perishable nature of our products, all sales are final.

  • If there is an issue with your order (e.g., damaged goods), please contact us within 24 hours. We will review on a case-by-case basis.

4. Allergens & Dietary Information

  • Our baked goods may contain or come into contact with allergens including dairy, eggs, nuts, soy, and wheat and sesame.

  • We are not liable for allergic reactions. Customers are responsible for reviewing ingredient labels or contacting us before ordering.

5. Custom Orders

  • Custom requests (flavors, designs, events) must be confirmed at least one week in advance.

  • Deposits for custom orders are non-refundable.

6. Intellectual Property

  • All logos, branding, designs, photos, and content are the property of SO ONO DOUGH / ALRI Creations.

  • You may not use, reproduce, or distribute our content without permission.

7. Limitation of Liability

By purchasing, you agree that SO ONO DOUGH is not responsible for any indirect damages, allergic reactions, or misuse of products.

8. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised date.

9. Contact Us

Questions about these Terms? Email us at Soonodough@gmail.com.